Our Policies

Payments

A 50% Booking Deposit is required at the time of booking. The remaining balance is due on the last day of your scheduled services, or by the end of each month for recurring midday clients.
A 5-day grace period is provided for all invoices.
Payments not received after the 5-day grace period will incur a $20 late fee.
Returned checks also incur a $20 fee.
Future services may be paused until the account is current.
Invoices may be paid in full at any time prior to the due date.

Accepted Payment Methods:

Credit Card / ACH (via Stripe in the client portal)
Venmo: @creature-connections
Zelle / PayPal: creatureconnect@gmail.com
Check payable to Creature Connections

Checks may be mailed to:

3160 E 165th Ave, Brighton, CO 80602

Non-Payment:

Unpaid accounts may be sent to collections after reasonable attempts to contact the client.

Interest may accrue at 20% annually, and clients are responsible for all collection-related fees.

No future services will be provided until the account is paid in full.

Illness and Family/Emergency Changes:

We understand that unexpected situations can arise. Clients may request changes to reservations due to illness, injury, hospitalization, or urgent caregiving responsibilities for immediate household members.

·Standard cancellation fees still apply to protect our sitters’ time and planning.

·In extraordinary circumstances, we may consider reducing or waiving fees if notice is provided as soon as possible.

Home Access and Keys:

For reliable access, we prefer two access points (e.g., front door, garage).
A physical key is highly recommended even if you use door codes or garage openers. This ensures access during:
- Power outages
- Dead batteries in electronic locks or garage openers
- Any other unexpected technology failures
A lockbox at your home is strongly preferred, as it provides secure, convenient access for our sitters.
If a lockbox is not available, a hidden key may be used as an alternative.

Locksmith Policy:

To ensure the safety and care of your pets, clients must provide reliable home access via a working key, lockbox, or verified codes with two points of access.

If a sitter cannot access your home due to a lock or key issue, the client is fully responsible for all locksmith or repair costs incurred.
Clients authorize Creature Connections to contact a locksmith or other access service immediately if a sitter cannot enter, without further approval.
Costs will be added to your invoice and are due immediately.
Repeated access issues may result in suspension of services until reliable access is provided.
Clients are encouraged to notify Creature Connections of any changes to locks, codes, or keys in advance to avoid service disruptions.

Job Sharing/Additional Home Visitors:

Please notify us of anyone else who will enter your home during our services. For safety, liability, and insurance purposes, only Creature Connections’ approved sitters should provide pet care or access your home.

Creature Connections is not responsible for incidents, injuries, or outcomes that occur when care duties are shared with neighbors, friends, or family without our knowledge. In such cases, our insurance and bonding coverage would not apply.

Return Home Notification:

Please message us through the portal when you return home.

If we do not hear from you, visits will continue to ensure pet safety, and normal visit fees will apply.

Supplies and Veterinary Care:

If additional supplies are needed (food, litter, etc.), costs will be added to your invoice plus a $15 shopping/transport fee.

Please complete our Emergency Vet Care Form. We will attempt to contact you before seeking veterinary care unless immediate treatment is necessary.
Clients are responsible for all veterinary fees and sitter’s additional time.

Emergencies, Backup Sitters, and Weather:

Creature Connections may assign a fully vetted backup sitter if the primary sitter has an emergency.

During severe weather, sitters will use best judgment to provide safe, reasonable care.
Creature Connections is not responsible for delays or outcomes beyond our control.

Pet Requirements:

Pets must be healthy and free from transmissible diseases. Vaccination status is not required for vacation visits but is strongly recommended.

Clients are responsible for any costs or consequences if a sitter is injured or becomes ill due to an aggressive or unhealthy pet.
Identification tags are recommended, especially for dogs with dog door access or who are walked, but are not required as they can pose choking hazards.
Creature Connections is not responsible for pets who escape due to being left outdoors unattended.
If a pet escapes, we will notify local shelters and animal control and make reasonable efforts to locate them.
Pets should be socialized and manageable to ensure the safety of sitters, other pets, and themselves

Service area: 104th North to Hwy 7, Main St. in Broomfield East to Quebec in Thornton